Ensure to use the webcam in a well-lighted area.

A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode.

Ensure the brightness settings and lighting and other Webcam (camera) adjustments are correct.

NOTE: This does not prevent it from requesting to open the integrated Windows Camera app. See My Microphone, or Speakers are not Working tab for step-by-step instructions.

I am having trouble with my webcam microphone.

The microphone is a small hole located next to the webcam lens (it may be on the right or the left side).

Where is the microphone for the webcam?.

You can get information about how to use the Cisco Webex software from the 'Cisco Webex Support' website. You can get the Cisco Webex software from the 'Cisco Webex' website.

Where do I get Cisco Webex software for online meetings?.

You can get information about how to use the Google Meet software from the 'Google Meet How it Works' website. You can get the Skype software from the 'Google Meet' website.

Where do I get Google Meet software for online meetings?.

You can get information about how to use and troubleshoot the Microsoft Teams software from the 'Microsoft Teams support' website.

How do I use the Microsoft Teams software?.

You can get the Microsoft Teams software from the 'Microsoft Teams' website.

Where do I get the Microsoft Teams software for online meetings?.

You can get information about how to use and troubleshoot the Zoom software from the 'Zoom support' website. NOTE: You can change the language on the site from English to the wanted language using the drop-down menu at the bottom of the page.

Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, ( When there is no listing for Cameras or Imaging Devices, 'Contact Technical Support.').

Touch or click the arrow to the left of Cameras or Imaging Devices.

Select Device Manager (Control panel) in the list of results.

Press and hold the Windows ( ) key, and then press the q key.

To determine if the Webcam driver is installed in Windows 11 or Windows 10, perform the following steps: In Windows 11 or Windows 10, the drivers are built in (native) to the operating system for all computers.

Where do I get the drivers for my webcam?.

See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. NOTE: The Dell Webcam Central software is not available for Windows 11 or Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead.

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